Frequently Asked Questions | Mohabbatein
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Frequently Asked Questions

We have answered the most common questions
about Mohabbatein below.

Mohabbatein is a matrimony platform, where love stories begin. We’re not just a platform for finding life partners; we’re your trusted companion on the journey to eternal love. Our mission is to bring together individuals who share the same dreams, aspirations, and values, creating lasting connections that culminate in beautiful unions.

Our extensive database of profiles, intelligent matchmaking algorithms, and user-friendly features make Mohabbatein your ideal destination for finding your soulmate. Our commitment to your privacy and security ensures that you can search for love with peace of mind.

To contact Mohabbatein for support, you can visit mohabbatein.com/contact. Our dedicated team will get back to you within 3-5 working days

Alternatively, you can email support@mohabbatein.com.

Before reaching out to support, consider checking the FAQ (Frequently Asked Questions). Many common questions are addressed here, and you might find the solution to your issue without contacting support.

Becoming a premium member on Mohabbatein involves a subscription. Premium members get access to enhanced features and benefits that can help them in their search for a life partner.

  1. Here are the general steps to become a premium member on Mohabbatein: Sign Up or Log In: If you’re not already a registered user on Mohabbatein, you’ll need to sign up for an account. If you already have an account, log in.
  2. Go to the Premium page: Click on the Premium icon (crown) to view the plans.
  3. Select & Pay: Select the premium plan and proceed to payment.

Verifying your e-mail is a crucial step to ensure the security and authenticity of your account. It helps us confirm that you are the rightful owner of the e-mail address associated with your account, and it allows us to communicate with you effectively.

Yes, you can change your e-mail address after it has been verified. You can do this by contacting support@mohabbatein.com. You will need to re-verify the new e-mail address to maintain the security and integrity of your account.

If you haven’t received the verification e-mail or SMS, please check your spam or junk folder in your e-mail and ensure that the provided e-mail address and mobile number are correct. If you still encounter issues, you can click on the ‘re-send OTP’ button to resend the code. If this doesnt work, please contact support@mohabbatein.com.

To verify your e-mail, check your email inbox for a verification e-mail from Mohabbatein. Click on the verification link or enter the verification code provided in the e-mail to complete the process.

To create an account on Mohabbatein, visit our website and click on the “Sign Up” button. Fill in the required information, including your name, e-mail address, mobile number, etc. Follow the prompts to complete the registration process.

No, using a fake name on your profile is not allowed and goes against our terms of service. We encourage users to provide accurate and truthful information to maintain a safe and respectful online community. Using a real name helps build trust and transparency among users.

Yes! If you have found your life long partner or you no longer want to continue using Mohabbatein, you can close your account by going to the “My Account” tab on your Settings page.

Premium users will be able to view the following: name, age, location, languages, religion, community, career, education level, family type, family values, marital status, diet, number of children (if any), diet, hobbies and interests, ‘About Me’, ‘What Im Looking For’ and photos. Free users are limited in what information they are able to see.

Not all of these fields are required, so if you don’t feel comfortable sharing, leave it blank and it will appear as ‘unspecified’. We do encourage you to provide as much as you can to make you profile more appealing.

Absolutely! You can upgrade downgrade, or cancel anytime by going to your Settings page (mohabbatein.com/settings)

No you cannot cancel you subscription

You are only eligible for a refund if it is requested for within 3 days of making the payment. For more information about refunds click here.

If you see a person who you think aligns with your preferences, message them or like their profile to show your interest. Once you refresh the page you may never see this profile again – so take the opportunity and start a conversation!

Yes! You can search for a partner based on specific criteria. Our platform allows you to customize your search to find a partner who meets your preferences. You can specify criteria such as age, location, religion, and more to help you find the most compatible partner.

We offer a variety of search filters to help you refine your partner search. Our filters include: age, location, religion, community, height, career, education level, geolocating and the option to view only other premium members. To access all of these filters you must be a premium member.

Yes, your profile is 3x more likely to show up than a free members profile

To start a video call, simply start a conversation, under the messages page with the person you’d like to video call, and then click on the video call icon, which can be found on the top right hand corner of the chat box.

The video call may be ending for multiple reasons. Your internet connection or the person who you are video calling may be weak. Check to see that you are successfully connected to the internet, and try again. Another reason for this may be a network error.

To turn off last seen: go to the settings page > click on the ‘visibility’ tab > click on the toggle

By disabling the “”Last Seen”” feature, other users won’t be able to see when you were last active on the platform. This setting allows you to maintain a level of privacy and control over your online presence.

To turn off ‘read receipts’: go to the settings page > click on the ‘visibility’ tab > click on the toggle next to read receipts

Simply click on the message icon next to their profile, or if you are on their profile page, click on the ‘send message’ button. Reach out and start a conversation with your potential match. Taking the first step can lead to meaningful connections and exciting conversations. Go ahead, break the ice

In the Free Plan, you can send up to 500 characters a day in messages, message up to 3 people daily, nudge up to 3 people a day, and your messages are stored for 48 hours. If you would like more freedom and additional features, consider upgrading to our Premium Plan for an enhanced experience!

Yes, you can communicate with users who have different membership plans. Our platform allows all members to connect and interact, so you can engage with a wide range of individuals, regardless of their membership status. Enjoy meaningful conversations and connections with a diverse community of users!

To ensure respectful and meaningful conversations, consider these tips:

  • Be Polite: Always start with courtesy and maintain a polite tone throughout your conversation.
  • Active Listening: Listen attentively to the other person, ask questions, and show genuine interest in what they have to say.
  • Respect Boundaries: Be mindful of personal boundaries and avoid intrusive or sensitive topics unless the other person is comfortable discussing them.
  • Avoid Negativity: Stay positive and avoid negative or offensive language. Constructive criticism is fine, but be respectful.
  • Honesty: Be truthful and authentic in your communication. Honesty fosters trust.
  • Empathy: Try to understand the other person’s perspective and feelings. Empathy leads to more meaningful connections.
  • Stay Safe: Protect your personal information and be cautious about sharing sensitive data with someone you’ve just met.
  • Report Inappropriate Behaviour: If you encounter disrespectful or inappropriate behaviour, report it to the platform’s moderators or administrators.
  • Take Your Time: Don’t rush into deep or personal conversations. Building a meaningful connection takes time.
  • Set Boundaries: If a conversation becomes uncomfortable or goes in a direction you’re not comfortable with, don’t hesitate to set your own boundaries and express your preferences.

Remember, respectful and meaningful conversations are built on mutual understanding and consideration for each other’s feelings and perspectives.

At Mohabbatein, we take your privacy seriously. Your personal information is kept confidential and is not shared with other users without your consent. You have control over what information is visible on your profile. Our platform uses encryption and secure protocols to safeguard your data. You can review our Privacy Policy for more details

We have several safety measures in place to prevent misuse. This includes automated systems to detect and remove fake or inappropriate profiles, as well as a community reporting system that allows users to report suspicious or offensive behavior. We also have a dedicated team that reviews reports and takes appropriate actions.

If you come across a profile that you find suspicious or offensive, you can easily report it. On the messages page, open the chat with the person who you’d like to report > click on the icon (circle with three dots) next to the video call icon > select the ‘report user’ option > provide details about your concerns. Our team will investigate the report and take necessary actions to maintain a safe and respectful environment.

No, users will not be informed that they have been reported. Our team will investigate the report and take necessary actions to maintain a safe environment. Under no circumstances will we disclose who the reportee is, unless this is agreed upon with the reportee and we need to take further action.

Blocking someone is a straightforward process. On the messages page, open the chat with the person who you’d like to block > click on the icon (circle with three dots) next to the video call icon > select the ‘block user’ option. The person being blocked will no longer be able to view your profile or message you. The chat will simply disappear on both sides.

No, the person you’ve blocked will not receive a notification indicating that they’ve been blocked. Blocking is a private action to help you control your interactions and protect your experience on the platform.

If you choose to ‘mute calls’ for a specific user, when they try to video call you, you will appear as busy.

Ghost Mode is a feature that allows you to browse profiles anonymously and protect your identity. It’s a way to explore potential matches without feeling pressured or observed. To use Ghost Mode, purchase the add-on through the Premium page.

Go to your profile page and click on ‘edit profile’ – this can be found to the right of your name if you are using a computer/laptop, or above you profile image on mobile devices.

Uploading photos to your profile is easy! Simply navigate to your profile page > select Edit Profile > select Upload Photos > follow the prompts to add images from your device. Make sure to choose high-quality photos that showcase your personality and appearance well.

To make your profile more appealing, consider these tips:

  1. Use a clear and recent profile picture.
  2. Include a variety of photos that show different aspects of your life.
  3. Write a captivating and authentic bio that reflects your personality.
  4. Highlight your interests, passions, and what you’re looking for in a partner.
  5. Be positive and approachable in your tone and content.
  6. Proofread your profile to ensure it’s free of errors and typos.
  7. Regularly update your profile to keep it current and engaging.

By following these guidelines, you’ll increase your chances of attracting potential partners who are genuinely interested in getting to know you better.

To contact Mohabbatein for support, you can visit mohabbatein.com/contact. Our dedicated team will get back to you within 3-5 working days. Alternatively, you can email support@mohabbatein.com. Before reaching out to support, consider checking the FAQ (Frequently Asked Questions). Many common questions are addressed here, and you might find the solution to your issue without contacting support.

Contact us for support. You can visit mohabbatein.com/contact and our dedicated team will get back to you within 3-5 working days. Alternatively, you can email support@mohabbatein.com.

To review the platform’s terms and conditions, please refer to this link: Terms and Conditions. This page important information about the rules and guidelines for using our platform, ensuring a safe and enjoyable experience for all users.

Still have an unanswered question?

Email us at support@mohabbatein.com and member of our team
will be in contact with you in the next 24 hours